We Don’t Just Ship a Bioreactor
From process development in our lab to on-site installation, technical support, and preventive maintenance, PBS Biotech partners with you across the whole scale-up journey. It's a big part of why customers rate us with a Net Promoter Score of 80.
The PBS Services Ecosystem
The entire PBS Biotech team is with you on your projects, with the right scientists and engineers across every stage of your scale-up in Vertical-Wheel® bioreactors. Pick where you are and we will meet you there.
Partner with our Process Development team for feasibility studies, media optimization, and scale-up characterization.
- Feasibility and proof-of-concept
- Process optimization and characterization
- Media, feed, and microcarrier screening
- Scale-up strategy development
Expert help using the platform for a process you own: system setup, operating parameters, protocol guidance, troubleshooting and scale-up questions.
- Setup and operating parameters
- Protocol guidance and troubleshooting
- Scale-up strategy support
Structured process-development engagements at three levels, so guided expert time comes with a fixed scope and a fixed price.
- Basic, Enhanced, or Premium scope
- Fixed price, defined deliverables
- Credit can cover most of the cost
Earn $1 credit per $1 spent on PBS-MINI products, redeemable toward a PBS-3, MiniPRO, or Success Bundle until December 31, 2026.
- 1.5x credit toward a PBS-3
- Earned automatically, nothing to file
- Applied on your quote
Preventive maintenance and coverage tiers that keep your systems qualified and running: predictable uptime, predictable cost.
- Scheduled PM visits
- Priority response tiers
- Parts, labor, and re-qualification
Certified engineers install, qualify and maintain your Vertical-Wheel systems on-site, with IQ/OQ documentation and hands-on operator training.
- On-site installation & commissioning
- IQ/OQ qualification
- Operator training and sign-off
A direct line to specialists who know your system: troubleshooting, spare parts, consumables, and software, backed by an NPS of 80.
- Technical troubleshooting and knowledge base
- Spare parts, consumables, and software
- Return merchandise authorization
A qualified network already using Vertical-Wheel products, for the hand-off from your process to GMP manufacturing.
- Vertical-Wheel-qualified partners
- Process transfers without re-development
- Scoped and quoted to your program
Become a PBS Global Partner
Expand your cell therapy capabilities and win new business without major upfront capital investment: flexible leasing on PBS-3 and MiniPROTM, plus training, support, and co-marketing visibility.
How Can We Help?
Tell us which service you need and the systems involved.