Application Support
Expert help optimizing your processes: system setup, operating parameters, protocol guidance, troubleshooting, and scale-up questions, from scientists who know the Vertical-Wheel® platform inside and out.
Accelerate Development with Platform Expertise
You own the process development strategy. We help you get the most from your Vertical-Wheel system by providing guidance on setup, operating parameters, protocol execution, troubleshooting, and scale-up. Drawing expertise across Vertical-Wheel workflows, our scientists and engineers help you make informed decisions and resolve questions as your process evolves.
Configure your system correctly from the start and establish operating conditions aligned with your culture process.
Understand operating parameters and interpret run data with support from experienced application scientists and engineers.
Apply lessons learned across scales and move forward with confidence as your process grows.
System setup: get configuration and initial runs right the first time.
Operating parameters: agitation, gassing, and feed settings for your cell type.
Protocol guidance: a second read on your protocol before you commit to a run.
Troubleshooting: work through an unexpected result with a PBS Biotech scientist.
Performance interpretation: read growth, viability, and quality data with us.
Best practices: learn what has worked for similar cell types and formats.
Expert Guidance When You Need It
Tell us about your process, equipment, and the challenge you're facing.
A PBS application scientist or engineer evaluates the information and identifies relevant operating considerations.
Get recommendations, protocol feedback, troubleshooting input, or parameter guidance based on your situation.
Implement the guidance and reconnect with the team as additional questions arise.
Get Expert Advise Today!
Our Application Scientists are here to help.